Shipping policy
Shipping Your Dear Duchess Creation
Thank you for choosing Dear Duchess Wreath Co.
Every handcrafted wreath, bow, and seasonal décor piece is created with care and thoughtfully prepared before it begins its journey to your home.
Handcrafted Production Times
Many of our products are made to order. Production times vary depending on the season and product selected.
Estimated production times will be listed on each product page. During holidays and peak seasons, additional processing time may be required.
Shipping Methods
We carefully package every order to help ensure it arrives safely.
Orders are shipped using trusted carriers such as UPS, USPS, or FedEx, depending on your location and the size of your order.
Once your package ships, you'll receive a confirmation email with tracking information.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, package size, and shipping method.
From time to time, Dear Duchess Wreath Co. may offer free shipping promotions on qualifying purchases.
Delivery
Once your order has been shipped, delivery times are determined by the shipping carrier.
While we carefully monitor every shipment, delays caused by weather, holidays, carrier operations, or other circumstances beyond our control may occasionally occur.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the shipping box
- Photos of the damaged item
- Photos of the shipping label (if possible)
We'll work with you to find the best solution.
Incorrect Shipping Address
Please verify your shipping address carefully before placing your order.
Dear Duchess Wreath Co. cannot guarantee replacement or refunds for packages delivered to an incorrect address provided during checkout.
- Signature required on high-value orders (such as wreaths over a certain dollar amount).
- Shipping insurance included on large wreaths or premium pieces.
- A note that oversized wreaths may ship in specially designed boxes to protect their shape.
- A reminder that customers should inspect packages upon delivery and contact you promptly if there is any damage.
Questions?
We're always happy to help.
Thank you for supporting handcrafted artistry and small business. We appreciate every order and look forward to creating something beautiful for your home.